Job Title: Client Services Director

Department: Advertising

Function: Sales

Reporting to: Head of Commercial Content and Client Solutions

Location: Dublin

Type: Full time; Specific-Purpose Contract (Maternity Cover role); Hybrid.

Who We Are

We are an International Media Group with a commanding presence in Belgium, the Netherlands, Ireland, Germany, and Luxembourg. As a publisher, we believe unconditionally in independent journalism and strong and relevant media that makes a positive contribution to people and society. With more than 30 news brands across 5 countries, we bring information to the world, provide clarity on the global agenda, and positively contribute to people and society.

Our brands are at the heart of society: they inform, represent, and unify their readers. Our independent and outstanding journalism enables readers to form objective opinions on subjects which are important for themselves or society. This enables people to make informed decisions and balanced choices.

We are home to a growing suite of high‑impact digital brands and verticals, including:

*         Indo Daily – one of Ireland’s most‑listened‑to news and current‑affairs podcasts, offering deep dives, expert interviews and fast‑turnaround analysis.

*         Indo Sport with Joe Molloy – a leading digital sports destination covering football, GAA, rugby, and major global events with real‑time updates, expert opinion and multimedia coverage.

*         Crime World – a hugely popular investigative podcast and digital franchise exploring organised crime, policing, and criminal justice with strong audience loyalty.

Across premium digital display, video, audio, data‑driven advertising, branded content and sponsorships, Mediahuis provides advertisers with brand‑safe, scalable and impactful ways to reach audiences who trust and engage with our journalism.

Role Purpose

We're looking for a Client Services Director to own the post-sale client relationship and ensure the seamless, high-quality delivery of Mediahuis' integrated partnership and content sponsorship programmes, driving client satisfaction, retention, and commercial renewal. This is a specific-purpose contract role to cover maternity leave.

Role Responsibilities (overview)

Client Relationship Management

• Serve as the primary Mediahuis point of contact for clients from campaign handover through to completion, building trusted, long-term relationships that support retention and repeat business

• Represent Mediahuis professionally at client meetings, production shoots, and events, acting as an ambassador for the quality and ambition of our commercial offering

• Proactively manage client expectations throughout the campaign lifecycle, resolving issues quickly and escalating where appropriate

Campaign Delivery

• Lead the end-to-end project management of integrated partnership and sponsorship campaigns across Mediahuis' digital, print, audio, and video platforms

• Coordinate all internal teams and third-party suppliers involved in campaign execution, ensuring briefs are clearly communicated and deadlines are met

• Maintain oversight of multiple campaigns simultaneously, managing priorities and resources effectively to ensure consistent delivery standards

• Managing and coordinating all aspects of live events

Performance and Quality

• Monitor campaign performance against agreed client objectives, providing proactive updates to both clients and the sales team throughout the campaign

• Ensure all creative and editorial outputs meet Mediahuis' quality standards before delivery to clients

• Produce comprehensive post-campaign analyses (PCAs), translating performance data into clear, client-facing insight and actionable recommendations

Commercial Contribution

• Identify opportunities for campaign optimisation, upsell, or renewal during the delivery phase and brief the sales team accordingly

• Contribute to the development and refinement of Mediahuis' partnership and sponsorship products, using campaign performance data and client feedback to inform improvements

Internal Collaboration

• Work as an integrated member of the Commercial Content team, contributing to team planning, knowledge-sharing, and continuous improvement

• Partner with internal stakeholders across content, production, design, ad operations, and sales to deliver cohesive, high-quality campaigns

• Define and maintain clear delivery workflows and standards for partnership and sponsorship campaigns, ensuring consistency and scalability across the team

Experience & Qualifications (Minimum Experience & Essential Knowledge)

• 1–3 years’ experience in a Client Services Director or related role

• Strong communication and relationship-building skills; confident speaking to clients and an ability to understand needs

• Ability to manage multiple campaigns and deadlines while maintaining accuracy and attention to detail.

• A collaborative team player who is eager to learn, grow, and build a long‑term sales career.

Skills and Attributes

• Strong networking, influencing & communication skills

• Ability to think creatively and strategically

• Organisation & time management skills

• Active listening skills

• Creative and analytical thinking

• Self-motivation

• Proactive and strong initiative

• Strong attention to detail

Benefits

Hybrid Working arrangements

Competitive Salary

Pension contribution after 6 months

25 Days holidays

Access to learning and development programmes

Free employee assistance programme

EQUALITY, DIVERSITY & INCLUSION

Mediahuis Ireland values the enrichment that comes from a diverse workforce and seeks to promote equality, prevent discrimination and protect the rights of each individual. We are committed to fostering an environment of equality, diversity and inclusion in our organisation and welcome applications from all individuals. Additionally, we can make reasonable accommodations for a person with a disability during the recruitment process.

Mediahuis Ireland is an equal opportunities employer.