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Solutions Support Executive

Job description

Job Title: Solutions Support Executive

Department: Advertising

Function: Advertising

Reporting to: Customer Success and Inside Sales Manager

Location: Belfast

Type: Full Time; Permanent; Hybrid

 

Who We Are

We are an International Media Group with a commanding presence in Belgium, the Netherlands, Ireland, Germany, and Luxembourg. As a publisher, we believe unconditionally in independent journalism and strong and relevant media that makes a positive contribution to people and society. With more than 30 news brands across 5 countries, we bring information to the world, provide clarity on the global agenda, and positively contribute to people and society.

Our brands are at the heart of society: they inform, represent, and unify their readers. Our independent and outstanding journalism enables readers to form objective opinions on subjects which are important for themselves or society. This enables people to make informed decisions and balanced choices.

 

Role Purpose

We are seeking a Sales Support Executive to support our sales operation and drive effective engagement with our customers across the island of Ireland. This hybrid role acts as a key point of contact for customers and the Sales teams, supporting integrated advertising solutions across print and digital platforms.

You will manage customer queries, process and support advertising orders, and handle account and payment enquiries. Working closely with internal teams, you will ensure orders flow smoothly from order to cash by identifying and resolving any process blockages.

This is a customer-focused role involving inbound and outbound calls and email communication, contributing to the efficient operation of a centralised sales support function.

 

Key Responsibilities

*         Act as the primary point of contact for advertisers, handling enquiries across print, digital, and integrated advertising products

*         Support the sales team with order setup, booking, amendments, and campaign management

*         Process advertising orders accurately and ensure timely progression from order to invoicing

*         Manage customer account queries, including pricing, billing, and payment-related issues

*         Coordinate with internal teams (sales, production, finance, digital operations) to resolve issues and prevent campaign delays

*         Monitor order workflows and identify blockages that could impact revenue delivery

*         Support the launch and administration of new advertising products and solutions

*         Assist customers in transitioning and optimising campaigns across print and digital platforms

*         Maintain accurate records within CRM and advertising booking systems

*         Deliver high standards of customer service across phone, email, and outbound contact

*         Support revenue retention by ensuring campaigns run as booked and issues are resolved quickly

*         Provide reporting, insights, and administrative support to improve sales efficiency and performance

 

Experience & Qualifications

  • Experience in sales support or post sales environments.

  • Experience working with CRM’s, Email and Telephony systems.

  • Excellent communication skills (written and verbal).

  • Customer first mindset with strong problem solving abilities.

 

Skills & Attributes

 

Skills:

  • Detail oriented with strong organisational skills.

  • Proactive, adaptable, and resilient in a fast paced environment.

  • Strategic thinker and effective relationship builder.

  • Team player with a collaborative approach.

Attributes:

  • Problem solver

  • Skilled communicator

  • Flexible and adaptable

  • Works on initiative

  • Resilient and proactive

 

** EQUALITY, DIVERSITY & INCLUSION**

Mediahuis Ireland values the enrichment that comes from a diverse workforce and seeks to promote equality, prevent discrimination and protect the rights of each individual. We are committed to fostering an environment of equality, diversity and inclusion in our organisation and welcome applications from all individuals. Additionally, we can make reasonable accommodations for a person with a disability during the recruitment process.

Mediahuis Ireland is an equal opportunities employer.